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IT Connection Product Assessment reports provide in-depth analysis of more than 200 products and services. Each Product Assessment report includes expert analyst advice and recommendations on what to look for when making buying decisions. Click here to view sample reports.

Unified Communications and Contact Center
Product Assessments
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Cisco Unified Communications Solution
Cisco has unveiled many compelling and differentiated capabilities with UC System 8.0; however, the ability to leverage them fully will be postponed by a year-long rollout.
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Report Information | Contents | Solution Elements | Selection Criteria |

Product Landscape Chart
Unified Communications

Available Solution Assessments

Alcatel-Lucent Unified Communications Solution
Alcatel-Lucent fields a highly competitive UC solution composed of open, scalable, and flexible products that can accommodate the needs of many enterprise types. It stacks up well against nearly all alternatives. (3/17/2010)
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Avaya Unified Communications Solution
Avaya UC&C solution is based on its Avaya Aura suite and architecture. While some Aura apps are in a potentially disruptive transition, cornerstone Avaya Aura platforms provide a trusted foundation for enterprise unified communications networks. (9/20/2010)
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Cisco Unified Communications Solution
Cisco has unveiled many compelling and differentiated capabilities with UC System 8.0; however, the ability to leverage them fully will be postponed by a year-long rollout. (9/10/2010)
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IBM Unified Communications Solution
IBM’s unified communications (UC) solution consists of instant messaging and presence, web conferencing, team building, e-mail software, as well as integrated call control software delivered by third parties. (11/1/2010)
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Microsoft Unified Communications Solution
Microsoft has built Lync into the most prominent threat that PBX developers currently face. Though Lync lacks some key telephony features, Microsoft is gradually strengthening it, and enterprises have not been shy in adopting it for their UC needs. (2/25/2011)
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Siemens Enterprise Communications Unified Communications Solution
Enhanced deployment, configuration and licensing options vastly expand the range of businesses that Siemens Enterprise can address with its OpenScape UC solution. (5/24/2010)
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Portfolio Assessment Report Information

Report Contents

  • Current Perspective Rating
  • Portfolio Description
  • Portfolio Positioning
  • Portfolio Traction
  • Current Perspective
  • Solution Elements
  • Strengths & Weaknesses
  • Buying/Selecting Criteria

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Cisco Unified Communications Solution - Solution Elements

  • Call control

  • Client devices and software

  • Conferencing

  • Messaging

  • Mobility

  • Presence and Instant Messaging

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Cisco Unified Communications Solution - Selection Criteria

  • Architecture

  • Clients and Control Interfaces

  • Communications Applications

  • Interoperability and integration

  • Mobility

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