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| AT&T has an impressive installed base of global customers and a solid IP telephony and UC offer, but it is on the back foot as rivals forge ahead with local voice services, SIP trunking, UCaaS and more local staff resources in key growth regions. (11/30/2011) |
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| BT continues to hone its One portfolio for IPT and UC services. The addition of ‘One Voice anywhere’ is a useful differentiator in the current economic climate, and BT’s experience delivering hosted IPT services to large enterprises is valuable. (11/15/2011) |
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| Dimension Data’s success by combining Cisco and Microsoft technology for UC, and Cisco particularly for IPT, is boosted by a Citrix partnership (for mobile device integration) and cross-selling as NTT’s SI outside of Japan, but it lags on UCaaS. (11/4/2011) |
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| HP matches the complex UC needs of large organizations via workshops, strategic assessments and planning, and private and hybrid solutions. Vendor finance completes the package, but ‘as-a-service’ offers are not fully productized. (11/4/2011) |
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| IBM Global Technology Services designs, deploys and manages IPT and UC using many vendor technologies but lacks its own network for ultimate delivery control, and as the biggest IT service firm overawes some accounts while appealing to big clients. (11/15/2011) |
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| KPN Getronics is positioning itself as an IPT and UC managed services provider and aggregator, with pre-integrated cloud services launching early in 2012, joining its strengths in workspace services, conferencing and European connectivity. (11/9/2011) |
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| Orange Business Services is a leader in the global enterprise market for managed IP telephony and UC services, because it has the global resources, portfolio and customer support organization to deliver solutions on a consistent basis to MNCs. (11/21/2011) |
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| T-Systems continues updating and refining its unified communications and collaborations and IP telephony capability, ensuring vendor neutrality to maintain relevance to large businesses, particularly in Europe, as well as smaller clients in Germany. (11/15/2011) |
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| Verizon impresses with its IPT and UC capabilities and roadmap, notably cost-saving initiatives such as multi-site and multi-country designs and enterprise shared trunks. Managed IP PBX availability is less impressive and UCaaS has not launched. (11/4/2011) |
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