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IT Connection Supplier Assessment reports provide up-to-date analysis to assist buyers in identifying the strengths and weaknesses of key suppliers. Each report also includes specific recommended actions for end-users considering a purchase of a product from that supplier. Click here to view sample reports.

Business Network and IT Services - Europe
Supplier Assessments
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Azzurri Communications
Azzurri has refinanced its debt and announce major boardroom changes, weakening the company's overall standing. However, Azzurri can point to a reduced debt burden, an attractive customer base and innovations such as its new ICON platform. (2/8/2012)

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Belgacom
Belgacom now operates under one brand and is focusing on expansion on market consolidation at home and expansion abroad. Overall business revenues have fallen over the last 18 months, but Belgacom's focus on ICT revenues has delivered results. (9/16/2011)

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BT Global Services
BT Global Services’ cost control discipline is necessary in a tough economic and competitive market; however, further investment in supporting its vertical strategy with cloud services, applications and platforms will be required to drive momentum. (9/23/2011)

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BT Global Services (Germany)
BT Germany is strengthening its IT services and extending partnerships to sell BPOS and SAP to the enterprise and it has launched its ‘Managed Mobility Expenses’ service. BT’s local acquisitions appear to be paying off for the company in Germany. (12/3/2010)

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BT (UK)
BT has won ten-year contracts with Lancashire and Sunderland Councils, and it increased profit during its H1 despite downward pressure on voice and data margins. However, falling revenues point to strong competition and tough trading conditions. (12/6/2011)

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Cable&Wireless
Cable&Wireless Worldwide replaced its CEO and cut its dividends, but it is in better shape: holding public sector margins, managing traditional voice revenue drops and using the cloud to integrate hosting, application, IP and data propositions. (7/15/2011)

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Colt
Colt’s new structure and management has settled in--stabilizing revenues and refreshing its portfolio with integrated services, expanding networks and channels. Not all benefits of the work are yet realized, currently modular data center shines. (12/20/2011)

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Colt (Germany)
Colt is restructuring and has formed partnerships with companies such as Unisys and VMware to reinforce its new focus on the data centre. Germany remains Colt’s largest market and its increased focus on the cloud should improve its competiveness. (12/20/2010)

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Colt (UK)
Colt UK has expanded its London3 data centre and is internally restructuring to reflect its new focus on data centre services. The company is well positioned to deliver cloud services in the UK and Europe, but lacks traction. (11/19/2010)

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Computacenter
Computacenter improved its financial performance in lean times, increased support staff, enhanced its data centre portfolio with cloud offers, and added managed print services to its strength in workspace management. Now, it is looking to acquire. (12/16/2011)

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Deutsche Telekom
DT moves ahead with its unified services organisation as well as its infrastructure and services build-out. However, the unsuccessful sale of its US mobile operations to AT&T raises difficult strategy and financial issues for the carrier. (1/17/2012)

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Deutsche Telekom International Business Unit – MNC
Deutsche Telekom’s Multinational Corporations unit engages MNCs with global telecommunications requirements, with a focus on mobility. The group has the benefit of ties to DT operating companies, T-Systems and the FreeMove Alliance footprint. (10/6/2011)

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Easynet Connect
Easynet Connect provides advanced, symmetrical fibre and Ethernet over copper solutions across one of the UK’s largest networks. However, Easynet lacks the mobility and cloud computing services to expand beyond being an access provider. (4/1/2011)

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Easynet Global Services
Easynet Global Services has strengthened its portfolio with the addition of SIP Trunking and bonded SDSL and ADSL2+. Easynet has posted UK public sector and European MNC wins and claims a double digit growth in profits since its split from BSkyB. (12/16/2011)

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Elisa
Elisa invests in higher margin ICT services by expanding its services through acquisition (Videra, Appelsiini) and partnership (Tandberg/Cisco). It has begun rolling out 100 Mbps services with Nokia Siemens Networks as a first corporate customer. (12/22/2010)

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Exponential-e
Exponential-e is an innovative company competing aggressively on modern data WAN capabilities (e.g., Ethernet VPLS). It is well positioned to support cloud services with SSL, and virtual firewall capabilities alongside fibre access products. (12/12/2011)

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FreeMove
FreeMove is a potentially powerful service provider organization comprised of global operators allying to serve MNCs across a broad combined footprint. It is working on a revamp of its portfolio to counter growing competition from key rivals. (10/11/2011)

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Global Crossing
Global Crossing launched a series of services in 2011, adding security, hosting, and service virtualization. Ethernet and IP services underpin growth as the company looks to value-added services for new revenue streams and higher margins. (8/15/2011)

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Global Crossing (UK)
Global Crossing UK has access to an expanded international portfolio including newly launched CaaS and enterprise security services. However its lack of profitability and the Level 3 takeover create a degree of uncertainty around GCUK. (8/10/2011)

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Interoute
Interoute continued its positive expansion into the European ITC market, acquiring video conferencing expert VCG and cloud-based SQL and Oracle specialist Quantix. Abundant fibre and high-speed capacity in Europe makes Interoute very competitive. (12/27/2011)

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Kcom
Kcom is demonstrating positive momentum with multiple customer wins and increasing profitability and managed services revenues. Multiple partnerships (e.g., with O2, Cisco and BlackBerry) also put it in a strong position to deliver UC solutions. (12/22/2011)

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KPN
KPN has posted healthy financials but flat growth. KPN will rebrand Getronics as KPN as tighter integration and simplification of portfolio is needed for customers and despite intense competitive pressure KPN looks set to retain national dominance. (6/27/2011)

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Level 3
2011 was a big year for Level 3, as the carrier marked steady revenue increases across all business services segments and closed a major acquisition. The Global Crossing purchase provides network reach to meet enterprises’ global needs. (1/12/2012)

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O2
O2 UK is the UK's second largest operator in terms of customer numbers, offering advanced mobility services with strong mobility solutions for verticals (e.g., retail, healthcare and utilities). O2 also has managed services momentum with O2 Unify. (12/21/2011)

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Orange Busines Services
Orange Business Services is pressing ahead with cloud services on top of its extensive IP and VPN global network. Along with expanded Mobile Device Management, the carrier will use these to attract new rising-star MNC customers. (9/7/2011)

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QSC
QSC continues to post positive financials, with results remaining stable despite falling margins and difficult conditions. QSC has also intelligently expanded through acquisition, with Info AG bringing new high-margin revenues and ICT expertise. (1/31/2012)

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Sunrise
Sunrise has suffered a significant setback with the failure of its merger with Orange. Sunrise remains profitable, but its efforts to turn consumer credibility into business customer wins will be weakened by the uncertainty surrounding its future. (6/23/2010)

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Swisscom
Swisscom has an advanced MNC portfolio with its Application Performance Management Service available on an international basis. The company now offers Office 365 and has also expanded its SME portfolio with new fibre access services. (8/4/2011)

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T-Systems
Despite a hit on Q3 profit margins, T-Systems is maintaining its good momentum, winning more deals and expanding beyond its Western European core markets, especially with outsourcing and cloud services. (12/22/2011)

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TalkTalk Business
TalkTalk Business offers keenly priced business-grade ADSL2+, and it now provides proprietary EFM at up to 20 Mbps from 1,800 exchanges. Recent criticism from regulator Ofcom has damaged its customer services reputation. (8/26/2011)

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TDC
TDC is aligning with Verizon Business and Vodafone to gain greater credibility with MNC customers. TDC has also reduced its debt burden significantly, and the equity fund shareholders have sold 30% of their shares as they prepare to exit. (3/23/2011)

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Telecom Italia
Telecom Italia continues to struggle with dropping revenues due to competitive activity and the trend of flat-rate service take-up resulting in lower contract values from its business clients. It has positive cloud service momentum. (12/9/2011)

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Telefónica Espana
Telefónica Spain recorded positive sales growth in its IT and fixed and mobile services targeting Spanish enterprise customers. The revenue upticks prove that the carrier is a strong competitor in the local communications and IT market. (9/13/2011)

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Telefónica Multinational Solutions
Telefónica Multinational Solutions has good credentials for serving MNCs with fixed/mobile and IT services. The carrier is entrenched in Spain, Latin America and Europe and is advancing its message to globally distributed prospects. (10/4/2011)

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Telefónica O2 Germany
Telefonica O2 Germany combines the fourth largest mobile operator with a solid national IP network and local access capability. Despite having the weight and credibility of the Telefonica group, services have yet to gain momentum. (7/1/2010)

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Telekom Austria
Telekom Austria has rebranded its fixed and mobile operations under the A1 Telekom Austria name, sensibly reflecting the operator's increased focus on converged services. The company is also playing to its mobile strengths with a new M2M division. (1/26/2012)

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Telenor
Telenor continues to grow its Eastern European and Asian mobile presence, and the partnership with Telefonica will expand its global reach and portfolio. However, it is hard-pressed in the Nordic markets, and its VimpelCom ownership is diluted. (3/22/2011)

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TeliaSonera
TeliaSonera is moving towards a single brand identity, which will make it more appealing to MNC customers outside Sweden and Finland. The carrier continues to invest in leading edge fixed and mobile infrastructure, but cloud service take-up is slow. (9/20/2011)

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THUS
THUS offers a competitive range of SME Ethernet and VPN services and has partnered with Content Guru for cloud services. However, a GBP 30 million y-o-y drop in C&W Worldwide’s mid-market revenues suggests THUS is struggling to win new business. (8/30/2011)

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Verizon
Verizon kicks off a new year with a new structure that consolidates all of its enterprise wireless, wireline, and wholesale services into a single unit. Whether customers are overwhelmed or inspired by the move depends on effective execution. (1/13/2012)

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Virgin Media Business
Virgin Media Business continues to record public sector contract wins (e.g., Westminster and Cambridgeshire Councils) and has achieved PSN accreditation for its VPN product. Its new IaaS services should help generate new enterprise momentum. (12/7/2011)

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Vodafone Germany Enterprise Business Unit
Vodafone Germany offers more integrated fixed and mobile products and will compete in new areas such as M2M and cloud with Microsoft. The company is targeting cross-selling fixed and mobile products to increase customer stickiness. (12/30/2010)

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Vodafone Global Enterprise
Vodafone Global Enterprise offers MNCs the unique combination of an extensive global mobile footprint (with strategic investments in fixed line networks), coupled with a growing set of managed mobility, vertical solutions & professional services. (9/30/2011)

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Vodafone (UK)
Vodafone UK’s aggressive and effective UC portfolio is enabling it to push beyond its traditional mobile base and become a threat across the telecoms market. Vodafone has increased its UK revenues and profits and continues to post customer wins. (9/30/2011)

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Vtesse
Vtesse is a feisty competitor within its niche market, offering customer-centricity and proven capabilities in high-performance, low-latency L2 optical transmission networks. The operator is expanding its network and now has 9,000 km of dark fibre. (9/22/2011)

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Report Information
Contents

Company Description
Up-to-date look at what markets the company competes in and what it brings to those markets. Coverage includes: main product lines, important partnerships, key clients, recent sales wins.

Current Perspective
Our analysts give their assessment on whether or not the company has the technology, products & services and management team needed to compete in its markets.

Company Market/Sales Strategy
What are the company’s value proposition and key differentiators. How it positions itself in the market, and against its competitors. And what are its target audiences.

Company Strengths and Weaknesses
Unique tactical competitive analysis based on the specific tactics that a company is using, and in-depth analysis of its products and capabilities.

Recommended Competitor Actions
Who are the company's main competitors, and what actions we can expect from each competitor or the market at large.

Recommended End User/Customer Actions
How customers (either end users or purchasers of this product for resale/bundling) should view the company. Should customers consider purchasing products/services from this company? What specific actions or questions should the customer pursue during negotiation phase?

Publication date: Supplier Assessment reports are updated every four months

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Guide to Company Ratings
Company Description

Overall company assessment relative to competitors across all markets in which they compete.

Very Positive: Company has strong position now, or on way to certain success if continue to execute as planned. Leader in multiple areas (e.g., product quality, market share, distribution channels, lower cost)
Positive: Positive opinion on firm, technology, products/services and/or management team. Well-positioned now and could be strong competitor in the near future.
Neutral: No strong opinions regarding the company. Can occupy niche or segment that is relatively stable.
Negative: Losing ground in multiple areas, must take corrective actions immediately in order to prevent total failure (e.g., bankruptcy).
Very Negative: Decreasing sales, slipping market share, delayed product or services cycles. Can’t overcome current problems within the next 12 months.
Tier

Relative position of the competitor against other competitors.

Tier 1: Market leaders, at or near the top of market share, shape the direction of the market.
Tier 2: Challengers to the top tier; those that have the ability to get to the top tier if they execute properly but lack market share at this time to be considered a dominating vendor.
Tier 3: Smaller competitors that are either at the bottom of the market share pool and/or are considered niche players only.
Status

How long (relative to other competitors and to the life of the market) the competitor has been active.

Mature: In business long enough to have legacy product/ service base, and stable customer base.
Established: Stable product and/or service base – and stable customer base – can survive market turmoil.
Emerging: Delivering actual product but still a relatively small player in the market.
Startup: Pre-product or service.
Momentum

General direction of the company relative to others in the industry.

Very Positive: Quickly establishing a market-leading position in both sales and industry-buzz.
Positive: Gaining market share, gaining positive perception among market watchers (investors, customers).
Neutral: Holding steady, no real gain or decline in market movement.
Negative: Beginning to lose market share and market leadership (perceived or actual).
Very Negative: Steep decline in market share or industry leadership (perceived or actual).
Future Vision

How well the company understands the direction of the market, including customer requirements, business and social changes and innovation.

Very Positive: When company talks, market listens carefully. Offers innovations consistently and management team respected for ability to shape markets.
Positive: Clearly communicates overall vision and plans for the market, occasionally offers ground-breaking direction to the overall market.
Neutral: Neither market leader nor follower, company’s communication of vision is uninspiring.
Negative: Poor communication and/or execution of strategic vision. Changes “vision story” frequently, appears indecisive on how to approach market(s).
Very Negative: Consistently follows the market leaders, fails to communicate strategic vision, very little understanding of customer and market requirements.

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