Report Information | Contents | Guide to Company Ratings |

AboveNet
AboveNet has taken its competitive access provider model to 17 U.S. metros, connected to its national network that extends to Europe and Asia. It has built a big business out of offering basic transport and network services at low prices. (9/19/2011)

AT&T
In 2011, AT&T again announced nearly $1 billion earmarked to develop business services for the U.S. and globally in cloud, mobility, networking, SMBs and healthcare. But detractors may look to play up the challenges to AT&T's T-Mobile bid. (10/31/2011)

Broadview
2011 is proving to be a good year for Broadview, with it adding a cloud-based service offer, revamping its partner channel, and improving customer service features. Its revenues, which had declined since 2008, are finally starting to edge up. (8/31/2011)

Cbeyond
After more than ten years in business, Cbeyond is making some fundamental changes. The carrier has founded a Cloud Services business, and is upgrading its colocations from T1- to Ethernet-based access services capable of speeds up to 100 Mbps. (3/21/2011)

CenturyLink
With the closing of its Savvis acquisition, CenturyLink has access to both a growing global network footprint, and an expanding domestic U.S. and international data center business. (11/9/2011)

Charter Communications
Charter's 2009 bankruptcy is now well behind the cable operator. The company's continued double-digit commercial growth still is mainly due to small businesses, but Charter is investing to meet larger and broader enterprise customers' needs. (3/23/2011)

Cogent Communications
2011 may be the year Cogent Communications breaks $300 million revenues. Though Cogent isn't currently leading with a specific, drastic price promotion, the company continues to push hard, focusing on customer savings and service value. (1/30/2012)

Comcast Business Class
CBC has been busy in 2011, launching new services, enhancing customer support, and broadening its customer base with a new channel partner program. CBC aspires to move upmarket over time, but its revenue is still driven by small businesses. (10/7/2011)

Cox Business
Cox Business is about to add SIP trunking as an option to its service portfolio. The company's consumer wireless exit doesn't affect its business services; it should, however, consider an over-the-top wireless play. (12/22/2011)

Dell Services
Dell is putting its services business front and center, building out its portfolio both organically and through acquisition. These investments are strengthening the company’s position as a disruptive force in the IT services arena. (10/3/2011)

Earthlink Business
EarthLink Business pulls together the previously separate efforts of EarthLink, New Edge Networks, Deltacom, and One Communications, creating a potential powerhouse with a national network and local facilities across the eastern half of the U.S. (9/13/2011)

Frontier Communications
Frontier’s integration of Verizon properties is progressing well, with completion planned by H1 2012. Expanded sales teams, new services, and enhanced customer support will help Frontier combat cable operators and grow business services revenue. (9/8/2011)

Granite Telecommunications
Granite Telecommunications marked another year of revenue, account and employee growth for 2011, reaching 1.25 million lines. The company's rapid-response customer service shaved its call answering window in half to a target of just eight seconds. (1/17/2012)

Hughes Network Systems
EchoStar has announced its intent to acquire Hughes in a transaction valued at $2 billion. The acquisition would little change direction for the company's relatively stable enterprise managed network services operations. (3/31/2011)

Integra Telecom
From 2009-2010, Integra Telecom made small steps, divesting some marginal markets, investing in larger ones, shuffling in new executives, and generally preparing for the merger of its incumbent rivals Qwest and CenturyLink. (3/7/2011)

Level 3
2011 was a big year for Level 3, as the carrier marked steady revenue increases across all business services segments and closed a major acquisition. The Global Crossing purchase provides network reach to meet enterprises’ global needs. (1/12/2012)

Masergy
Masergy will change private ownership, and its new owners plan to continue driving the company's revenue growth. To date, the company has fared well capturing enterprise customers with its network services, partnering for more complex solutions. (7/1/2011)

MegaPath
A year after the close of its three-way merger, MegaPath kept its range of channel and service provider relationships intact. The company also added channel partner options, and kept an eye toward accelerating its national Ethernet buildout plans. (11/9/2011)

Optimum Lightpath
Optimum Lightpath's latest generation of network-voice service adds unified communications and collaboration functions, including mobility support. While it mostly partners for cloud services, some of its own on-demand functions are in the wings. (12/20/2011)

PAETEC
PAETEC is adding regional data centers supporting cloud services, and has a roadmap that will address an array of fixed and mobile network, managed and hosted solutions. (8/16/2011)

Sprint Nextel
Sprint is focusing on brand, cash generation, and customer satisfaction while evolving its 4G strategy and differentiated pricing models and continuing to launch innovative devices, but postpaid subscriber counts and net losses remain a concern. (8/26/2011)

T-Mobile USA
T-Mobile USA continues to improve its position in enterprise mobility with a high speed network, global partner footprint, new enterprise services, “value” plans, and both enterprise and MNC sales and marketing groups focused on new opportunities. (11/22/2011)

Telefónica
Telefónica has put standardized customer portal and telecom expense management tools in place for enterprise customers. The carrier now also wholly owns Brazil's VIVO brand and is raising its investment commitments in Latin America. (8/18/2011)

TelePacific Communications
TelePacific's customer base has decreased but its access lines count has held steady and revenues are growing, as the regional CLEC continues to move up-market with services that meet the needs of larger, multi-site customers. (3/16/2011)

Time Warner Cable Business Class
Time Warner Cable Business Class continues to post strong growth, passing $1 billion revenue in Q3 2011. Planned investment in salespeople and network infrastructure, and the addition of NaviSite services will help the operator increase momentum. (12/9/2011)

tw telecom
tw telecom’s Ethernet and VPN services have kept the carrier on a positive revenue track for 2011. The carrier enters 2012 with a new service initiative designed to meet changing business communications needs. (12/16/2011)

Verizon
Looking to leverage its services breadth, Verizon is unifying all of its enterprise wireless, wireline, and wholesale services into one unit. To make this more than a marketing exercise, Verizon will need to show how this benefits clients. (1/13/2012)

Windstream Communications
Windstream has taken a mixed organic/inorganic approach to increasing business services revenue. Its six acquisitions add business customers and network capabilities, while Windstream also develops services to target mid-size enterprises. (2/25/2011)

XO Communications
XO had good progress in 2011, launching cloud services, expanding U.S. and international reach and adding mobility features. The carrier had established strong momentum, but the impact of privatization remains to be seen. (11/14/2011)

Company Description
Up-to-date look at what markets the company competes in and what it brings to those markets. Coverage includes: main product lines, important partnerships, key clients, recent sales wins.

Current Perspective
Our analysts give their assessment on whether or not the company has the technology, products & services and management team needed to compete in its markets.

Company Market/Sales Strategy
What are the company’s value proposition and key differentiators. How it positions itself in the market, and against its competitors. And what are its target audiences.

Company Strengths and Weaknesses
Unique tactical competitive analysis based on the specific tactics that a company is using, and in-depth analysis of its products and capabilities.

Recommended Competitor Actions
Who are the company's main competitors, and what actions we can expect from each competitor or the market at large.

Recommended End User/Customer Actions
How customers (either end users or purchasers of this product for resale/bundling) should view the company. Should customers consider purchasing products/services from this company? What specific actions or questions should the customer pursue during negotiation phase?

Publication date: Supplier Assessment reports are updated every four months