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IT Connection Product Assessment reports provide in-depth analysis of more than 200 products and services. Each Product Assessment report includes expert analyst advice and recommendations on what to look for when making buying decisions. Click here to view sample reports.

Unified Communications and Contact Center
Product Assessments
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Business Communications Solutions
Report Information | Contents | Product Metrics |

Available Product Assessment

Aastra 400
The Aastra 400 is at the heart of the company, consolidating the various legacy SMB communications systems in its portfolio. Quick adoption by channel partners will be key to establishing it in the market. (1/11/2012)
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Aastra 5000
The Aastra 5000 introduces an innovative architecture and benefits from the company’s dominant position in Europe. NeXspan customers will find it a convenient way to upgrade their legacy PBXs. (12/23/2011)
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Aastra MX-ONE
Drawing on its acquisition of Ericsson Enterprise, Aastra has made MX-ONE the PBX platform it sells worldwide rather than in specific regions. Mobility and straightforward management number among its hallmarks. (12/20/2011)
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Alcatel-Lucent OmniPCX Enterprise
OmniPCX Enterprise has a dominant position in Europe, with many resellers and service providers selling the system in multiple regions. A new Alcatel-Lucent product architecture will provide both benefits and challenges for the product. (12/23/2011)
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Alcatel-Lucent OmniPCX Office RCE
OmniPCX Office delivers a wide range of communications software on a very compact platform, though limited scalability relative to other SMB-focused PBXs could limit sales opportunities. (6/8/2011)
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Avaya Aura Communication Manager
Avaya Aura Communication Manager numbers among the top PBX systems sold in North America. Its dominance in the market promises to increase as Nortel customer leverage the Aura architecture to integrate Nortel and Avaya PBX environments. (1/3/2012)
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Avaya IP Office
Avaya’s SMB products are consolidating around IP Office. Recent software enhancements have focused on making it the logical successor to key systems and SMBs developed by both Avaya and Nortel. (1/3/2012)
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Cisco Unified Communications Manager
Cisco’s UC Manager largely defined the IP PBX market, requiring all competitors to respond with IP-based platforms of their own. The platform remains a force to be reckoned with in North America, EMEA and elsewhere. (1/3/2012)
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Cisco Unified Communications Manager Express
Unified Communications Manager Express has been repositioned as a branch office solution, making it now vulnerable as a communications platform for SMBs. (12/20/2011)
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ShoreTel
While showing its age, the venerable HiPath 4000 remains a force in enterprise PBX market, particularly in Europe where there is a large base of installed systems. But it seems only a matter of time before it is succeeded by OpenScape Voice. (1/3/2012)
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Siemens Enterprise HiPath 4000
While showing its age, the venerable HiPath 4000 remains a force in enterprise PBX market, particularly in Europe where there is a large base of installed systems. But it seems only a matter of time before it is succeeded by OpenScape Voice. (1/3/2012)
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Siemens Enterprise OpenScape Office
Siemens Enterprise shows the path it wants to take its PBX customers forward with OpenScape Voice. Multivendor interoperability is a key benefit of the platform, allowing it to integrate well into enterprises’ large, complex PBX environments. (1/3/2012)
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Siemens Enterprise OpenScape Voice
Siemens Enterprise shows the path it wants to take its PBX customers forward with OpenScape Voice. Multivendor interoperability is a key benefit of the platform, allowing it to integrate well into enterprises’ large, complex PBX environments. (1/10/2012)
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Product Assessment Report Information

Report Contents

  • Current Perspective Rating
  • Product Strengths and Weaknesses
  • Product Metrics

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Business Communications Solutions Product Metrics

  • Business Communications Solutions
    • Software version
    • Primary target market
    • Secondary target market
    • Installed base
  • Scalability
    • IP lines per controller
    • Digital lines per controller
    • Analog lines per controller
    • Soft phones per controller
    • Number of controllers that can be internetworked
    • IP lines per networked system
    • IP trunks per controller
    • Digital trunks per controller
    • IP trunks per networked system
    • Digital trunks per networked system
  • Platform characteristics
    • Underlying hardware platform(s)
    • Switch type
    • Operating system
    • Proprietary protocol
    • SIP trunk support
    • SIP line support
    • BHCC/BHCA
    • Maximum Number of Simultaneous Calls
    • COTS option
    • Data center server option
    • Router deployment option
    • Data switch option
    • Session management option
    • Branch office deployment
    • KTS configuration option (SMB PBX only)
  • Communications Applications
    • Voice mail/unified messaging application
    • IM application
    • Contact center application
    • Audio conferencing application
    • Web conferencing application
    • OCS/Lync support
    • Sametime support
    • Exchange-based UM
  • Management
    • Name of management software
    • SNMP support
    • Web-based management console
    • Security
    • Signaling encryption between IP phones
    • Media encryption between IP phones
    • Signaling encryption between gateways
    • Media encryption between gateways
    • Media encryption on WiFi end points
    • Media encryption on soft phone
    • Media encryption on IM client
    • Native encryption
    • Encryption standard/optional
    • IP phone authentication
    • Embedded firewall (SMB platforms only)
    • Embedded VPN server (SMB platforms only)
    • Embedded intrusion protection software (SMB platforms only)
    • Embedded proxy server (SMB platforms only)
  • Reliability
    • Hot standby option
    • Warm standby option
    • Active/Active (or 1+1) redundancy
    • Active/Passive (or N+1) redundancy
    • Automatic failover between redundant servers
    • Hot swappable hardware
    • Redundant power supplies
    • Redundant hard drive
    • Redundant processors
    • Redundant call processor
    • Local redundant server
    • Geographic redundant server
    • Calls preserved during failover
    • Automatic PSTN failover
    • RAID support
    • Server clustering option
  • Virtualization
    • Hypervisor suppoted
    • Comms apps supported
    • Comms apps not supported
    • VDI software supported
    • Thin client devices supported
    • Comms apps supported via VDI
  • Pricing and Support
    • System list price
    • Software warranty
    • Hardware warranty

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