AT&T Voice DNA, IP Flexible Reach, IP Toll-Free, Business in a Box IP Telephony/LAN Management
AT&T supports a full set of IP telephony services, with a range of access options and flexible enough to meet the needs of mid-size businesses to large multinational enterprises, making the carrier a leading VoIP contender in all market segments. (3/1/2010)

Covad Integrated Access
2009 has been an important year for Covad as the carrier launched an upgraded network and new services. Integrated access is the carrier’s only VoIP service, but its support for SIP trunking and many IP PBXs will be popular with partners and SMBs. (9/2/2009)

PAETEC IP Hosted Telephony, Dynamic IP
PAETEC continues to strengthen its IP telephony service, adding bundle options and maintaining a strong customer service ethos. PAETEC is well-positioned to win business in the mid-size enterprise market, but it faces off against larger competitors. (3/2/2010)

Qwest iQ
Qwest continues to build its iQ product portfolio, adding support for SIP trunking. Adoption of SIP services is growing, and the move positions Qwest to provide full range of converged voice and data services, from integrated access to native SIP. (3/1/2010)

Sprint Nextel SIP Trunking, Managed IP Telephony
Sprint delivers IP telephony services to businesses nationwide with support for popular platforms, but the carrier faces large competitors entrenched in the market as well as smaller contenders promising low prices and reliable service. (3/1/2010)

Verizon Hosted IP Centrex; IP Trunking; IP Integrated Access; IP Flex T1, Managed IP PBX
Verizon Business touts a full set of VoIP offers, backed by unified communications options and underpinned by extensive network reach. As uptake of VoIP services grows, Verizon is positioned to support enterprise migration from TDM to VoIP. (3/1/2010)

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Report Contents

• Current Perspective Rating
• Product Strengths & Weaknesses
• Product Buying Criteria
• Product Metrics

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IP Telephony Buying Criteria

• Platform
  • Customer equipment required for service.
• Reach
  • Local, national, and global geographic coverage.
    
• Applications & Features
  • Services and features available.
• SLAs
  • Guarantees made to customers for service quality and availability.
• Pricing Principlies
  • Pricing Principles.

IP Telephony Product Metrics

• Network-hosted Services
  • Service Name(s)
    
  • Geographic Availability
    
  • Network Routers
    
  • Softswitch Platform
    
  • Handsets Recommended
    
  • IP Phones Required (Yes/No)
    
  • Bundled CPE
    
  • Provider Access Required
    
  • Access Transport Options
    
  • Maximum # of Simultaneous Calls
    
  • Number of Users
    
  • VoIP-specific Calling Features
    
  • 4-digit Interoffice
    
  • VoIP-specific SLAs
    
  • Credits for Failing to Meet SLAs
    
  • E911 Support
    
  • Max Conference Call Participants
    
  • Contracts
    
  • Cost
• Premises-based Services
• Service Name(s)
  
• Geographic Availability
  
• PBX Vendor/Premise Gear
  
• Handsets Recommended
  
• Managed/Unmanaged CPE
  
• Access Transport Options
  
• Maximum # of Simultaneous Calls
  
• VoIP-specific Calling Features
  
• Cost