AT&T: Managed Router Solutions, MIS with Managed Router, VPN Managed Router; etc.
AT&T has added infrastructure out-tasking to its list of managed services, complementing what the carrier can manage for customers in the network. Its BusinessDirect portal and disaster recovery resources further bolster the carrier. (5/26/2009)

BT Americas: BT MPLS, BT IPSec, BT Internet Access, Frame Relay, ATM; BT Access, BT Enabler
BT Global Services can use its international on-the-ground presence and expertise to deploy and support managed WAN services. In the U.S., the carrier acquired in-country professional and security services to address multinational customer needs. (5/29/2009)

Global Crossing Managed Network Services
Global Crossing has opened up its managed network services to let its wholesale partners provide them to their customers. The carrier also is preparing to globalize its security portal, an upgrade to its in-house managed security capabilities. (6/1/2009)

Orange Business Services: Business VPN; Internet Dedicated; Service Select
Orange Business Services continues to use Service Select as a differentiator. The carrier also adds global managed 3G broadband to the expected array of access options, and is upgrading customers from its eCSC portal to “My Service Space.” (5/29/2009)

PAETEC: MPLS VPN, Managed Router Services
PAETEC aims below the world's large multinational corporations, and it right-sizes its WAN management and monitoring services to fit. Its focus includes direct outbound contact from NOC engineers for its premium customers. (5/26/2009)

Verizon WAN Management
Verizon Business has been on the move, expanding global supplier relationships to make it easier to deliver one-stop shopping. The carrier also has introduced PC and server remote storage that lets customers pay only for the storage they use. (6/11/2009)

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Report Contents

• Current Perspective Rating
• Product Strengths & Weaknesses
• Product Buying Criteria
• Product Metrics

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Managed WAN Services Buying Criteria

• CPE Under Management
  
  
• Disaster Recovery/Business Continuity
  
  
• Networks Under Management
  
  
• SLAs
  
  
• Support Resources

Managed WAN Services Product Metrics

• Networks Under Management
  • Managed IP: DIA and IP-VPNs
    
  • IP-based Layer 2 Capacity Services (VPWS)
    
  • Carrier Ethernet
    
  • Frame Relay & ATM
    
  • Broadband (xDSL, mid-band Ethernet)
    
  • Copper Access & Transport (DS1/DS3)
    
  • Optical Access & Transport
    
  • Other (e.g., fixed wireless)
• CPE Under Management
  • CSU/DSUs, SONET ADM
    
  • Ethernet Switch
    
  • ATM/Frame Relay (AADs & FRADs)
    
  • Router (Delivering VPLS or VPWS)
    
  • IP Router
    
  • IP Firewall
    
  • Other CPE at Point of Demarcation
• Support Resources: Customer Portal
  • Basics: Alarm/Notification, Bills/Orders, Reports
    
  • Configuration Change Requests
    
  • Downloadable Billing & Performance Reports
    
  • Visual Presentation of Customer Network
    
  • Single View Across Networks and Network Layers
• Support Resources: Operations
  • Network Operations Centers
    
  • Managed WAN Support
    
  • Standard Escalation Procedures
• Service Level Agreements
  • Standard Redundancy Options
    
  • Standard Customer Notification SLAs
    
  • Standard Proactive Customer Credit SLAs
    
  • Best Standard Network Availability and Credit
    
  • Best Standard TTR and Credit