AT&T High Speed Internet, FastAccess Business DSL, U-verse for Business
AT&T is a leader in delivering business broadband services, offering an array of xDSL services along with high-speed U-verse for Business. Cable operators can tout faster speeds, but can’t match AT&T’s brand name and national reach. (5/28/2009)

Comcast Business Communications Comcast Business Class Internet and Teleworker
Comcast has improved its position in the business broadband services market by making service pricing and features more competitive with telco offers. Improvements in customer service would also strengthen the operator’s position. (5/28/2009)

Covad Business DSL
Covad has an upgraded network and a solid portfolio of broadband services, but not the brand recognition of its competitors. Covad’s sharpened focus on channel sales may not increase its visibility, but should help build business in its footprint. (5/29/2009)

Cox Business Services Business Business Internet
Cox Business is well-established as a provider of business services backed by award-winning customer support. These attributes combined with the operator’s deployment of DOCSIS 3.0 will enable Cox to win over more small businesses. (5/28/2009)

Qwest High-Speed Internet with Office Plus DSL
Qwest plans to reach 3 million premises with its 12 Mbps and 20 Mbps ADSL2+ services by year-end 2009. The carrier’s downstream speeds are competitive, but customers may find the 896 kbps upstream speed slow relative to competing cable offers. (5/29/2009)

Verizon High Speed Internet for Business, FiOS for Business
Verizon FiOS passed over 13 million premises at the end of Q1 2009, and the carrier has kept pace with cable operators’ increased speed tiers. Verizon is seeing strong uptake in FiOS services, but its DSL offers are not faring as well. (5/28/2009)

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Report Contents

• Current Perspective Rating
• Product Strengths & Weaknesses
• Product Buying Criteria
• Product Metrics

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Broadband (DSL and Cable) Buying Criteria

• Bundle Options
  • DSL comes in ADSL, SDSL, IDSL, G.Lite, and other flavors. The practical features determined by these flavors include symmetry (whether the "upstream," or "send," speed equals the "downstream" speed), distance, and ease/expense of set-up.
• Installation
  • The industry has witnessed a rich, wide array of specials and offers for installation, equipment, and activation, which is a major issue, since start-up costs can run hundreds of dollars and have been a significant barrier to service installation.
• Speed
  • The available broadband downstream and upstream speeds.
• Price
  • DSL pricing has gotten very competitive, and heavy competition among DSL providers and with providers of other broadband services (cable modem, satellite, and fixed wireless broadband) is making it even more competitive.

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Broadband (DSL and Cable) Product Metrics

• Market Size & Subscribers
  • Addressable Market
  • Market Penetration
  • Total Subscribers
  • Business/Residential Breakdown
• Broadband Speeds
  • Asynchronous Speeds
  • Synchronous Speeds
  • Maximum Downstream Speed Offered
  • Maximum Upstream Speed Offered
• Service Speeds & Price
  • Asynchronous Entry-level Speeds
  • Asynchronous Standard Speeds
  • Asynchronous Upper-Tier Speeds
  • Synchronous Standard Speeds
  • Synchronous Upper Tier Speeds
• Additional Costs
  • Professional Installation Cost
  • Setup/Activation Cost
  • Equipment Cost
• Additional Services/Features
  • WiFi Access
  • Dial-Up Internet Backup
  • E-mail Accounts
  • Static IP Addresses
  • TV Programming Options