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IT Connection Product Assessment reports provide in-depth analysis of more than 200 products and services. Each Product Assessment report includes expert analyst advice and recommendations on what to look for when making buying decisions. Click here to view sample reports.

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Workspace Management (Global)
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Available Product Assessments

Atos Origin Adaptive Workplace
Atos Origin Adaptive Workplace delivers a solid set of features with extensive support capabilities especially in its core European markets. The service still trails major competitors in global availability, and faces increasing telco competition. (3/17/2011)
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CSC End User Services for Workspace Management
The CSC End User service aligns business processes with role and location-based solutions and is supported by innovative virtual desktop environments. However, the focus on Windows OS and RIM BlackBerry excludes other OSs and many mobile devices. (3/17/2011)
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Fujitsu Workspace Management
The Fujitsu Managed Workplace service is a Tier 1 global offering with 6 million devices under management worldwide. Fujitsu uses its TRIOLE methodology for industrialized IT infrastructures to ensure components and processes are standardized. (3/17/2011)
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Getronics Future-Ready Workspace
Getronics and its Global Workspace Alliance provides a very fully integrated, comprehensive set of managed desktop services for SME, large corporate and MNC customers. However, support for mobile customers still needs to be improved. (3/17/2011)
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HP Enterprise Services Workspace Management
HP provides a very complete managed workplace offering, both in terms of device types that can be managed and in terns of geographical coverage with support in 164 countries. However, the customer base has not grown significantly in the past year. (3/17/2011)
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IBM Managed Workspace Service
IBM’s End-User Managed Desktop and VDI Service is a Tier 1 global offering providing a full lifecycle service that is standardized across its global footprint. The “productized” mobile enterprise offering is based on RIM’s Enterprise Solution. (3/17/2011)
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Product Assessment Report Information

Report Contents

  • Current Perspective Rating
  • Product Strengths & Weaknesses
  • Product Metrics

 

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Workspace Management Product Metrics

  • Asset Management
    • Inventory Management
    • Hardware Financial Management
    • Software License Management
    • Main Hardware and Software Vendors
    • Operating Systems
  • Cloud Security
    • Anti-Virus, Anti-spam
    • Encryption
    • Back-up and Recovery
    • Patch Management
    • Disaster Recovery
    • Other
  • Service Level Management
    • Break / Fix
    • Service Level Penalties (or service level incentives)
    • Online Monitoring and Management
    • Self-Diagnostic Tools and E-trouble ticketing
    • ITIL (level and version)
    • Other certifications
  • Service Delivery and Local Support
    • Direct Service Delivery / Local Support
    • Service Delivery / Local Support via partners
    • Global data centers offering Remote Support
    • Number of Call Agents
    • Local Languages Supported
  • Additional Services
    • Virtual Desktop Infrastructure
    • E-mail management
    • Collaboration
    • LAN / WAN Support and Management
    • Vertical Support
    • Other
  • Pricing
    • Main Components
    • Main Components
    • Minimum Contract Terms
    • Minimum Contract Terms
  • Other
    • Number of devices supported (e.g., workstations, mobile devices, etc).


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