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| BT Global Services’ customer support excels in global deployment, focusing on standardized best-practice processes and getting it right the first time. However, the converged customer portal is undergoing heavy changes over the coming 18 months. (5/3/2012) |
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| Fujitsu offers a strong but traditional global customer support desk function. It has only very recently begun to integrate its FSC customer portal with its global services suite, after widespread customer demand for more self-service options. (5/3/2012) |
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| Orange Business Services has built an impressive global, follow-the-sun customer support organisation and demonstrated failover and business continuity resilience. However, customer satisfaction measurements are proprietary and not comparable. (5/3/2012) |
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Solutions that facilitate seamless handoffs between cellular and WiFi networks were all the rage a few years back, and they are still available. However, a bigger enterprise mobility picture has come into focus. (5/3/2012)
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