BT Global Services (Pan-European) LAN/SAN Extension Services
BT is poised to upgrade its Ethernet service range at the pan-European level with the imminent launch of Global Etherflow. However, until this new product comes to market the carrier’s portfolio and lexicon is behind the competition. (6/17/2009)

COLT Telecom (Pan-European) LANLink, Ethernet VPN, Switched Ethernet VPN
COLT offers a market-leading Ethernet portfolio, with recent initiatives including extended reach in multiple European countries based on EFM and third-party Ethernet interconnects, and the launch of transatlantic Europe-US services. (5/26/2009)

Interoute (Pan-European) Ethernet Flex and Ethernet Clear
Interoute has a strong Ethernet offer, punching well above the company’s weight relative to certain large-scale competitors. Challenges facing the company include developing an any-to-any service and raising its profile. (6/9/2009)

KPN International (Pan-European) Next Generation VPN, E-Lan & E-Line
KPN’s VPLS any-to-any Ethernet, available in 22 countries in Europe, is very competitive. The carrier is in a position to attack the Ethernet VPN market relatively unhindered by competition with the exception of COLT. (7/9/2009)

Orange Business Services (Pan-European) International Ethernet Link
Orange Business Services sells a compelling pan-European point-to-point Ethernet product. Efforts are underway to improve the range with Ethernet VPLS and E-LAN to launch in eight countries by the end of 2009. (6/11/2009)

Verizon Business (Pan European) Ethernet Private Line
Verizon Business has a strong Ethernet proposal underpinned by a very robust international EPL offer, and the operator has deployed CPA in 16 destinations in Europe paving the way for EVPL and VPLS Ethernet. (6/9/2009)

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Report Contents

• Current Perspective Rating
• Product Strengths & Weaknesses
• Product Buying Criteria
• Product Metrics

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Ethernet Services - Europe Buying Criteria

• Geographic Network and Service Presence and Reach
  • The ability of an operator to provide Ethernet access both on- and off-net across multiple cities and countries is a significant selection criterion for multinational customers seeking cross-border WAN Ethernet solutions within Europe.
• Service Content, Quality, Variety and Flexibility
  • The greater the range of Ethernet services an operator can provide, the greater the appeal to customers, such as 10 Gbps capability, point-to-point and any-to-any offers, shared and dedicated options, fixed and burstable bandwidth choices and additional features such as online monitoring.
• SLA Guarantees and Performance Parameters
  • Consistent SLA guarantees extending both on- and off-net such as network availability, latency, packet loss, round-trip delay, jitter, MTTR and installation deadlines are an important measure of differentiation for customers comparing pan-European Ethernet WAN services.

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Ethernet Services - Europe Product Metrics

• Features
  • Access Speeds
  • Bandwidth Increments
  • Fixed/Burstable Bandwidth
  • Bandwidth On-Demand
  • On-Net Coverage (Europe)
  • Off-Net Coverage (Europe)
  • Local Access Options
  • Ethernet MANs (Europe)
  • Ethernet PoPs (Europe)
  • Underlying Architecture
  • Layer
  • E-Line Services (Point-to-Point)
  • EPL/EVPL Services (Dedicated/Shared)
  • E-LAN Services (Multipoint-to-Multipoint)
  • VLAN Supported
  • SVLANs (Q-in-Q) Supported
  • VPLS Supported
  • Voice-over-Ethernet Supported
  • SLAs
  • Proactive/Reactive
  • Outage Compensation
  • Metro Availability
  • Long-haul Availability
  • PoP-to-PoP/CPE-to-CPE
  • Latency
  • Packet Loss
  • Jitter
  • MTTR
  • Provisioning
  • CoS
  • Managed/Unmanaged
  • Pricing
  • Online Monitoring
  • Monitoring Application
  • Refresh Rate
  • Monthly Reporting
  • Online Provisioning