AT&T (Pan-European) Data Center Services
AT&T is the first global carrier to offer industrial strength utility-computing from five super-hubs across the globe. It is also moving ahead with SaaS and continuously improving its business continuity/DR capabilities on a global basis. (6/5/2009)

BT Global Services (Pan-European) BT-HP Data Center Services
The BT and HP strategic alliance is going strong and the companies have supported some large scale transformation projects. BT is also launching Virtual Data Centre and this will have a more immediate impact on its utility computing proposition. (6/5/2009)

IBM (Pan-European) Data Centre Services
IBM has a very broad portfolio for data centre services and has taken the lead in new areas such as dynamic computing and business continuity solutions. Investment continues in earnest to globalize its service offerings. (11/5/2008)

Orange Business Services (Pan-European) Data Center
Orange Business Services has a global network- based data centre offer and a range of MNC customers. But its number of data center facilities is relatively low and it also does not offer a utility computing platform to match its competitors. (6/5/2009)

T-Systems (Deutsche Telekom) (Pan-European) Data Center Services
T-Systems is one of the first with on-demand computing and specializes in SAP. It can also offer twin core data centers on 3 continents to guarantee a high level of business continuity and DR. Yet its visibility outside of Europe is lacking. (6/5/2009)

Verizon Business (Pan-European) Business Data Center Services
Verizon Business has invested significantly in modernizing its global network and data center infrastructure hubs. While it has a strong heritage in managed hosting and security, its utility computing platform is now starting to be a reality. (6/5/2009)

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Report Contents

• Current Perspective Rating
• Product Strengths & Weaknesses
• Product Buying Criteria
• Product Metrics

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Data Center Services - Europe Buying Criteria

• Consolidation
  • Consolidation is a high priority for many IT managers as they struggle to reduce the server sprawl that is taking place within the data centres, and the cost for power cooling, maintenance and management associated. They also struggle to increase the efficiency (e.g., utilization rates) within the ICT environment.
• Business Continuity
  • IT managers place demands on maximum uptime for the ICT environment. This includes redundancy, site-mirroring, storage and back-up. Equally, there are also demands on planning how to restore data if an outage occurs by human or natural events.
• Portfolio Depth and Pricing
  • This measures the breadth and depth of the Data Centre Services portfolio and considers how services are priced.
• Performance and Scale
  • IT Managers place high demands on SLAs, the ability to view metrics in near real-time and whether service credits are issued proactively while scale considers the physical number of data centre facilities across Europe and globally to meet MNC demands.

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Data Center Services - Europe Product Metrics

• Applications Supported
  • Enterprise Resource Management
    
  • Supply Chain Management
    
  • Customer Relationship Management
    
  • Collaborative Applications
    
  • E-Commerce Applications
    
  • Other
• Platforms Supported
  • Operating Systems
    
  • Databases
    
  • Web Servers
    
  • Application Servers
• Connectivity
  • Gig-E / 10Gig-E
    
  • N+1 Redundancy
• Scale
  • Number of Delivery Data Centres (Europe)
    
  • Locations
• Security and Data Protection
  • Back-up
    
  • Data Storage
    
  • Data Replication
    
  • Archiving
    
  • Site Mirroring
    
  • Disaster Recovery
• Utility Computing
  • Dynamic Computing
    
  • SaaS
    
  • Bandwidth on Demand
    
  • Thin Clients
    
  • Bursting Capabilities
    
  • Virtualization Solutions
• Professional Services
  • Consulting
    
  • Integration
    
  • Management
    
  • Maintenance
• Service Level Agreements
  • Network Availability
    
  • Server Availability and Response Time
    
  • Application Availability and Response Time
    
  • Business Process SLAs
    
  • Integrated SLAs
    
  • Proactive / Reactive SLAs
    
  • Mean Time to Respond / Repair
    
  • Other
• Monitoring and Network Management
  • Types of Reports
    
  • Customer Self-Service Portals
    
  • Other Administration Features
• Other
  • Green IT Initiatives
    
  • Audits and Certificates
    
  • Regulatory Compliance
    
  • Miscellaneous