AT&T Data Center Services
AT&T advances its position in the data center services market, delivering both traditional dedicated hosted solutions and on-demand services from 38 facilities worldwide. But a U.S.-centric customer focus could limit its growth potential. (6/16/2010)

BT Global Services Data Centre Services
BT has a strong utility computing offer which it is rolling out across Europe and enriching with new features and functionalities. The company is also building centres of excellence and globalizing its approach to data centre services. (6/24/2010)

HP Enterprise Services Data Center Services
With the acquisition of EDS complete and integration well underway, HP is showing a renewed vigor and fresh momentum in winning big deals, extending existing contracts and improving customer loyalty scores in some areas. (6/16/2010)

IBM Data Centre Services
IBM delivers a diverse suite of data center services that run the gamut from traditional hosted offers to on-demand solutions. The provider continues its efforts to globalize its services to compete successfully on the international stage. (6/16/2010)

T-Systems Data Center Services
T-Systems was one of the first with on-demand computing and specializes in SAP. It can also offer twin core data centers on three continents to guarantee a high level of business continuity and DR. Yet its visibility outside of Europe is lacking. (6/21/2010)

Verizon Business Data Center Services
Verizon Business continues expanding its data center suite with more on-demand services. Verizon has a solid track record in managed hosting and security, but it is its cloud computing play that put it in the spotlight today. (6/16/2010)

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Report Contents

• Current Perspective Rating
• Product Strengths & Weaknesses
• Product Buying Criteria
• Product Metrics

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Data Center Services Buying Criteria

• Consolidation
  • Consolidation is a high priority for many IT managers as they struggle to reduce the server sprawl that is taking place within the data centres, and the cost for power cooling, maintenance and management associated. They also struggle to increase the efficiency (e.g., utilization rates) within the ICT environment.
• Business Continuity
  • IT managers place demands on maximum uptime for the ICT environment. This includes redundancy, site-mirroring, storage and back-up. Equally, there are also demands on planning how to restore data if an outage occurs by human or natural events.
• Portfolio Depth and Pricing
  • This measures the breadth and depth of the Data Centre Services portfolio and considers how services are priced.
• Performance and Scale
  • IT Managers place high demands on SLAs, the ability to view metrics in near real-time and whether service credits are issued proactively while scale considers the physical number of data centre facilities across Europe and globally to meet MNC demands.

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Data Center Services Product Metrics

• Applications Supported
  • Enterprise Resource Management
    
  • Supply Chain Management
    
  • Customer Relationship Management
    
  • Collaborative Applications
    
  • E-Commerce Applications
    
  • Other
• Platforms Supported
  • Operating Systems
    
  • Databases
    
  • Web Servers
    
  • Application Servers
• Connectivity
  • Gig-E / 10Gig-E
    
  • N+1 Redundancy
• Scale
  • Number of Delivery Data Centres (Europe)
    
  • Locations
• Security and Data Protection
  • Back-up
    
  • Data Storage
    
  • Data Replication
    
  • Archiving
    
  • Site Mirroring
    
  • Disaster Recovery
• Utility Computing
  • Dynamic Computing
    
  • SaaS
    
  • Bandwidth on Demand
    
  • Thin Clients
    
  • Bursting Capabilities
    
  • Virtualization Solutions
• Professional Services
  • Consulting
    
  • Integration
    
  • Management
    
  • Maintenance
• Service Level Agreements
  • Network Availability
    
  • Server Availability and Response Time
    
  • Application Availability and Response Time
    
  • Business Process SLAs
    
  • Integrated SLAs
    
  • Proactive / Reactive SLAs
    
  • Mean Time to Respond / Repair
    
  • Other
• Monitoring and Network Management
  • Types of Reports
    
  • Customer Self-Service Portals
    
  • Other Administration Features
• Other
  • Green IT Initiatives
    
  • Audits and Certificates
    
  • Regulatory Compliance
    
  • Miscellaneous