AT&T Voice over EVPN and Managed IP Telephony Services
AT&T differentiates through its own UCC capabilities (as well as those from partners). It also has bigger plans around FMC later this year. The transfer of IBM employees has improved its global LAN management. (4/22/2010)

BT Onevoice
BT now sells Cisco HUCS with OpEx-based pricing. It is bolstering its ‘UCC credentials’ with Microsoft BPOS as well as better integration between One Voice and the Ribbit platform. Mobile Access also supports more OS’s. (4/22/2010)

Orange Business Services Enterprise Telephony and Business Talk Global
Orange Business Services leads in coverage and is working on other areas such as expanding local voice calling and improving its online management tools. It has also secured a contract to deploy OCS R2 for 20,000 seats. (4/22/2010)

T-Systems (Deutsche Telekom) Managed VoIP
With the new focus on selling the top-400 accounts, much of the T-Systems product strategy has focused on offering IP telephony with tight application integration, desktop services and UCC wraps. Increasing coverage is a priority. (4/22/2010)

Verizon Business IP Telephony
Verizon Business is steadfast with keeping to its ambitious product updates cycle, improving partnership with Microsoft and innovation such as integrating desktop apps to HIPT via open APIs. FMC and multi-vendor support can improve. (4/22/2010)

Top

Report Contents

• Current Perspective Rating
• Product Strengths & Weaknesses
• Product Buying Criteria
• Product Metrics

Top

IP Telephony Services - Global Buying Criteria

• Platform
  
  
• Reach
  
  
• Applications and Features
  • Beyond using VoIP as an alternative to circuit-switched telephony, companies are beginning to see the benefit of using real-time applications which combine data, voice and video to deliver a range of applications (e.g., video-conferencing, multi-casting, streaming and unified messaging). Potential customers want to see a service which is flexible, scalable and future-proof.
• SLA
  • Guarantees to customers on service quality and availability.

Top

IP Telephony - Global Product Metrics

• IP PBX-based Services
  • Service Name(s)
  • Geographical Availability
  • Off-net termination
  • PBX Vendors
  • Premise based or Network based hosting
  • Handsets Recommended
  • Vendor Platforms
  • Access Transport Options
  • Bundled CPE
  • Managed/Unmanaged CPE
  • Simultaneous Voice/Data Service
• Pricing Elements
  • Upfront Investment requirements
  • Per seat ASP pricing
  • Buying and Leasing Options
  • Other Commercial Terms
  • Handsets Included
• Hosted IP Centrex
  • Service Name(s)
  • Geographic On-net and Off-net Availability
  • Vendor Platforms
  • Handsets Recommended
• Applications
  • Video Conferencing
  • Collaborative Applications
  • Desktop Integration
  • IP Soft phones
  • Forced On-Net Mobile Access
  • IP Contact Call Centres
  • Reporting Tools
  • Miscellaneous
• Service Level Agreements
  • Latency
  • Packet Delivery
  • Network Availability
  • Jitter
  • Other