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IT Connection Product Assessment reports provide in-depth analysis of more than 275 products and services. Each Product Assessment report includes expert analyst advice and recommendations on what to look for when making buying decisions. Click here to view sample reports.

Business Telecom Services - Europe
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Product Landscape Chart
IP Telephony - Europe

Report Information | Contents | Buying Criteria | Product Metrics |

Available Product Assessments

AT&T Voice over EVPN and Managed IP Telephony Services
AT&T has advanced its product portfolio with new UC products, such as conferencing and collaboration. It can deliver OCS as a managed service on a bespoke basis, and has extended coverage and performance to more countries. (9/23/2009)

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BT Onevoice
BT is continuing to extend coverage, now across Latin America, improve its FMC Mobile Access offer by supporting more OS, extending SIP trunking (and IP Centrex outside the UK). It is also very active with building a strong UCC portfolio. (9/23/2009)

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Orange Business Services Enterprise Telephony and Business Talk Global
Orange Business Services leads in coverage and is working on other areas such as expanding local voice calling and improving its online management tools. It has also secured a contract to deploy OCS R2 for 20,000 seats. (9/23/2009)

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T-Systems (Deutsche Telekom) Managed VoIP
With the new focus on selling the top-400 accounts, much of the T-Systems product strategy has focused on offering IP telephony with tight application integration, desktop services and UCC wraps. Increasing coverage is a priority. (9/23/2009)

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Verizon Business IP Telephony
Verizon Business has the broadest international mix of IPT products, a strong first mover advantage with SIP Trunking and continuing to launch innovative services. However, more focus on wireless integration would give the portfolio a boost. (9/23/2009)

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Product Assessment Report Information

Report Contents

  • Current Perspective Rating
  • Product Strengths & Weaknesses
  • Product Buying Criteria
  • Product Metrics

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IP Telephony Services - Europe Buying Criteria

  • Platform

  • Reach

  • Applications and Features
    • Beyond using VoIP as an alternative to circuit-switched telephony, companies are beginning to see the benefit of using real-time applications which combine data, voice and video to deliver a range of applications (e.g., video-conferencing, multi-casting, streaming and unified messaging). Potential customers want to see a service which is flexible, scalable and future-proof.
  • SLA
    • Guarantees to customers on service quality and availability.

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IP Telephony - Europe Product Metrics

  • IP PBX-based Services
    • Service Name(s)
    • Geographical Availability
    • Off-net termination
    • PBX Vendors
    • Premise based or Network based hosting
    • Handsets Recommended
    • Vendor Platforms
    • Access Transport Options
    • Bundled CPE
    • Managed/Unmanaged CPE
    • Simultaneous Voice/Data Service
  • Pricing Elements
    • Upfront Investment requirements
    • Per seat ASP pricing
    • Buying and Leasing Options
    • Other Commercial Terms
    • Handsets Included
  • Hosted IP Centrex
    • Service Name(s)
    • Geographic On-net and Off-net Availability
    • Vendor Platforms
    • Handsets Recommended
  • Applications
    • Video Conferencing
    • Collaborative Applications
    • Desktop Integration
    • IP Soft phones
    • Forced On-Net Mobile Access
    • IP Contact Call Centres
    • Reporting Tools
    • Miscellaneous
  • Service Level Agreements
    • Latency
    • Packet Delivery
    • Network Availability
    • Jitter
    • Other


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